Returns

Our returns and exchanges process is intended to provide customers with reasonable solutions when a purchased item is not suitable for their needs. Before beginning a return, customers should review the conditions that apply to the order and confirm that the merchandise meets the relevant eligibility standards. Following the required procedure and supplying complete purchase information can help the return move through review more efficiently and reduce unnecessary delays.

For qualifying domestic orders, customers may generally request a refund and, where inventory permits, an exchange. Replacement merchandise is subject to availability, so a particular size, color, style, or product cannot be reserved or guaranteed in every situation. Exchange requests are typically handled after the original merchandise has been sent back and the carrier has recorded the first scan associated with the return shipment. Because inventory can change while a return is in transit, customers seeking a specific replacement are encouraged to send the approved return without unnecessary delay.

If the requested replacement becomes unavailable before the return is completed, an alternative resolution may be offered. In appropriate circumstances, customers may receive store credit based on the approved value of the returned merchandise. Store credit can allow the original purchase value to be applied toward a future transaction, providing another option when the desired replacement cannot be supplied.

Returned merchandise must meet the applicable condition standards at the time it is received. Products should generally be unused, unworn, unwashed, unaltered, and suitable for resale. Items showing evidence of wear, stains, odors, damage, modification, or other changes may not qualify for a return. After merchandise arrives at the designated return facility, it may undergo an inspection to verify its condition and confirm compliance with the applicable requirements. If the product does not meet those standards, the customer may be contacted regarding the circumstances and any available resolution.

Purchases involving promotional bundles, coordinated sets, or other discounted combinations may be subject to additional conditions. When only a portion of a promotional package is returned, the discount originally applied to the complete purchase may no longer be valid for the merchandise that remains with the customer. The retained products may therefore be repriced according to the applicable standard or adjusted pricing structure. This recalculation can affect the final amount credited to the customer, so the terms associated with bundled or promotional purchases should be reviewed before a partial return is submitted.

Original shipping charges are generally treated separately from the merchandise price and may not be included in the amount refunded for an approved return. Customers should take any delivery costs into account when deciding whether to return an item. Depending on the order and destination, other transportation-related charges or fees may also apply. The costs associated with sending merchandise back can differ according to the shipping method, location, carrier, and circumstances of the return.

Certain products may fall outside the standard return and exchange program. Merchandise identified as final sale, selected clearance items, specially reduced products, or goods purchased under particular promotional conditions may be excluded from refund, exchange, or store-credit eligibility. Customers should review the information displayed with a product and any special purchase conditions before placing an order, especially when the merchandise is offered under a limited or discounted arrangement.

Returns originating outside the supported domestic market may involve additional requirements. International customers are generally responsible for arranging the shipment of merchandise back to the designated return location and covering the related transportation expenses. Using a carrier service that provides tracking and delivery confirmation is recommended so the customer has evidence of shipment and receipt. Return receipts, tracking records, and other transportation documentation should be retained until the return has been completely processed.

Customers completing an international return should also include accurate purchase information with the shipment. The order reference and any other requested documentation can help the processing team identify the transaction and evaluate the merchandise more efficiently. Missing details or incomplete paperwork may require additional communication and can extend the amount of time needed to complete the review. Providing clear and complete information at the beginning of the process can help avoid unnecessary processing interruptions.

International exchanges may be more limited because inventory availability, regional distribution, and transportation arrangements can differ between countries or markets. If a customer needs another size, color, or product and an international exchange is not practical, placing a new order may sometimes be a more convenient option. The original merchandise can then continue through the applicable return procedure separately, while the preferred replacement is purchased independently if it remains available.

Refunds associated with international returns may not include expenses that arise outside the merchandise purchase itself. These costs can include return shipping, customs duties, import taxes, brokerage charges, carrier fees, and other expenses imposed during cross-border transportation. Such amounts may be collected by shipping companies, customs authorities, or other third parties and are generally separate from the product price. Customers should consider these potential costs before arranging an international return.

A return request does not normally reach its final resolution until the merchandise has arrived at the designated facility and completed the required review. The returned item may be evaluated for its physical condition, order information, eligibility, and compliance with the applicable return standards. Following the inspection, an approved refund, exchange, or store credit can be processed according to the circumstances of the transaction. Processing times may vary depending on return volume, seasonal demand, transportation delays, warehouse activity, and other operational conditions.

Customers should keep relevant records until the return has been fully resolved. Useful documentation may include carrier receipts, shipment tracking numbers, return confirmations, order information, photographs, and correspondence with customer support. Maintaining these records can help establish when merchandise was shipped, provide evidence of delivery, and assist with resolving questions that may arise during processing.

Customers with questions about return eligibility, exchange availability, refund calculations, store credit, product condition, international procedures, or other return matters may contact customer support for assistance. Email support is available at setactiveusa@outlook.com, and telephone support can be reached at (474) 817-2985 during applicable service hours. When contacting the support team, customers should provide the order number and a clear explanation of the request whenever possible. Complete information can help representatives understand the circumstances of the purchase, determine which requirements apply, and provide more relevant guidance.

The return process is intended to provide a clear framework for handling merchandise that customers wish to send back while recognizing that inventory, product condition, promotional pricing, shipping circumstances, and regional requirements can affect the available resolution. Customers can help make the process more efficient by reviewing the applicable conditions before submitting a request, preparing merchandise appropriately, using a trackable shipping method when recommended, and retaining supporting documentation until the matter has been completed.